OUKITEL WP66 5G Rugged Phone 6.6'' FHD+ Display 11,000mAh Big Battery 108MP Camera Android 16(12GB+512GB NFC)

Firstly when I first got the phone as I removed the sim card tray the outer part came away in my hand leaving the tray (broken off) I did manage to insert my sim card and put the broken part over the whole and the plastic case holds it in . I emailed customer service but haven't received a response (disappointing if a new one could be sent that would be great?) Apart from that I'm getting used to the phone and quite liking it ,the battery doesn't last as long as I thought for its size .I haven't tried the waterproof part as a bit scared of not having a phone!