OUKITEL Refund Policy

Introduction

At OUKITEL, we are committed to your satisfaction. We understand that sometimes a product may not meet your expectations, and we have designed our return and refund policies to be transparent and straightforward.

Return and Refund Eligibility

• Purchases made directly from the OUKITEL official store are eligible for returns and refunds.
• Customers who purchased items from OUKITEL distributors should refer to the specific distributor’s return policies.
• Returns are available within the countries where purchases were made, according to local laws and regulations.

30-Day Money-Back Guarantee

You can return your product for any reason within 30 days from the date of the order:

• Products must be returned complete with all accessories.
• Items must be in their original packaging.
• Products must not show signs of use.

Order Cancellation

• Cancellations are accepted within 48 hours of order placement via email or phone.
• If the product has already been shipped, a £25 intercept fee will apply.
• A £2 transaction fee applies based on the payment method if the order is cancelled.

Damaged or Incorrect Products

If you receive a defective, damaged, or incorrect product, please reject the package if possible and contact us immediately with evidence (photos or videos). This will enable us to quickly address the issue and arrange for a replacement or refund.

Shipping Costs for Returns

• Customers are responsible for all shipping costs incurred to return the product to our designated warehouse.
• OUKITEL will charge a flat fee of £15 per item returned. This fee is to cover the costs associated with the original shipping fee for your order and processing your return.
  

Return Process

1. Request RMA: Contact our support to obtain a Return Material Authorization (RMA) number at OUKITEL Return Center.
2. Prepare Package: Pack the item securely, including all original packaging and accessories.
3. Ship Product: Send the item to the designated OUKITEL warehouse that corresponds with your location. The RMA number must be clearly marked on the package.
4. Receive Refund: Refunds will be processed within 14 business days after we receive and inspect the returned item. You will be notified by email once the refund has been processed.

Important Notes

• Returns without a valid RMA number may not be accepted and could be disposed of, resulting in a loss of refund.
• Products that have been used or are not in their original condition may not qualify for a return or refund.
• We reserve the right to modify any policies as needed to comply with local regulations and business needs.

After-sale Service Contact

For any concerns or further assistance, please reach out to us via email: contact@oukitel.com.